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The Importance of Mistakes- Customer Service Training
The Importance of Mistakes- Customer Service Training
Customer Service Training Video

Aim:

To create a more relaxed attitude in which creativity can flourish.

The video:

This program takes place at a live presentation to one of the USA's most prestigious training forums. Cleese tackles the thought-provoking idea that mistakes are a crucial part of the creative process. He shows that each mistake is a valuable lesson leading people towards the correct solution. He suggests that the fear of taking risks and making mistakes can stifle individual and group creativity and kill innovation.

 

This film includes John Cleese's famous Gordon the Guided Missile Story.

Package Includes:

40 minute DVD.

Preview here

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