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The case of the vanishing customers
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The aim
To help people realise that they can choose which emotions they want to show.
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Training Program Description
About the programme
This humorous drama helps companies to deal more effectively - and enjoy better relationships - with suppliers and internal customers. It is set in the peaceful village of Striving-under-Stress, where emotions are getting in the way of business relationships. Enter amateur sleuth Miss Craddock, who explains how people can recognise and control their emotions.
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florist Mr Garden learns how not to take offence at a customer's comments (an unwanted emotional response) but to interpret them in a positive manner, as a carefully thought-out and constructive response.
Similarly, ticket inspector Dick Tulip learns how to control his anger at a customer's enquiry and replace it with an understanding of the customer's problem.
With Miss Craddock's assistance, the whole town learns to put themselves in their customer's shoes and act in a way that offers help.
It effectively teaches the lessons of how to 'stop, think, act' in all business dealings, both external and internal.
The key outcomes
-Learn to recognise and use emotions to change other peoples attitudes
-Benefit your business by achieving more positive relationships
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